FAQ

Question: How long does shipping take?
Answer:

• For US orders, it takes around 3-5 business days but almost 90% of our packages gets delivered with in the time stated

• For Canada, UK & EU: 5-10 business days
• Rest of the world: 7-14 business days

Question: I made a mistake with my order info, how do I correct it?
Answer: Kindly email us (support@giftbydelivery.com) within 24 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we can no longer make any changes.

Question: How do I cancel an order?
Answer: Here at Gift by Delivery, we pride ourselves with our fast order processing and shipment. As soon as an order is placed, we work diligently to fulfill your order. Thus, we can only approve order cancellation requests within the first 24 hours after an order is placed. Just email us at (support@giftbydelivery.com) and we will help however we can if possible. 

Question: I tried to call +1 (682) 651-7525 but I can't get through
Answer: Please note that our customer service team is only available during regular office hours, Monday through Friday (9am - 5pm Central Time).

If you need assistance outside our office hours, please email:
support@giftbydelivery.com. 
We'll get back to you in no more than 12 hours.

Question: How do I track my package?
Answer: You will receive an email with your tracking number and the courier information after the order has been made and shipped out!
To check the status of your order, please visit our page at https://giftbydelivery.com/pages/order-lookup  


Question: My order has been marked as delivered but I have not received it.
Answer: Please follow these instructions:

1. Double-checking your mailbox (If owned).

2. Sometimes the order get delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.

3. You can track your order 

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